Privacy Policy for Waveney Valley Barn
This privacy policy relates to our company and website www.waveneyvallyebarn.co.uk
What personal data do we collect and how do we use it
We may collect the following personal data provided to us by you:
- name and contact details including phone numbers and email address;
- information you give us via our site or payment details.
You may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or during your stay.
This information may be provided to us directly when you make a booking through our booking system, through our website, or in person. In some cases, we may receive your information from a third party, such as when you book through a 3rd party booking site where our property is featured, AirB&B for example.
We may process your personal data that has been given to us in the course of:
- providing services to you;
- communicating with you;
- processing a payment for services provided;
- ensuring the security of our services;
- maintaining backups of our databases;
- record keeping and billing.
The lawful basis for this processing is that processing is necessary for the performance of a contract between you and us or taking steps, at your request, prior to entering into a contract.
Our website www.waveneyvalleybarn.co.uk incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive any direct marketing communications and limit the publication of your information.
We use cookies on our website and will ask you to consent to our use of cookies when you first visit our website where you can opt in and opt out.
We may process information about your use of our website using our analytics tracking system for the purposes of analysing website use.
This may include:
- geographical location;
- browser type and version;
- operating system and referral source;
- length of visit, page views and website navigation paths;
- timing, frequency and pattern of your website use.
The lawful basis for this processing is our legitimate interests in monitoring and improving our website and services. The tracking software we use is Google Analytics.
Sharing your personal data
We may disclose your personal data (name and contact details) as reasonably necessary to our staff, cleaners and/or sub-contractors for the purposes of providing our services to you during your stay/property essential maintenance. Please see our full booking terms.
We do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:
- when we believe in good faith that the disclosure is required by law or to protect the safety of guests, employees, the public or our property;
- when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process;
- or in the event of a merger, asset sale, or other related transaction.
We do not share or sell your personal data to any third parties for marketing purposes including direct marketing.
Retention and deletion of your personal data
We retain your personal data for a minimum of seven years after the completion of services provided for the purposes of identifying the service that we provided to you, in order to answer any queries or complaints about our service to you and for operational and compliance obligations.
Our website is not intended for children and we do not intentionally collect personal information from individuals under the age of 18. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information.
How we secure your information
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organisational security measures are put in place to protect against any unauthorised access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.
Managing your preferences and information
We want to ensure that you have the necessary tools at your disposal to control the information that you provide to us, including how we communicate with you. It is important that you contact us to update your information if any of it is inaccurate or changes.
Your access to and control over your personal data
If you wish to contact us regarding the personal data that we hold either to:
- request a copy of personal data that we hold;
request that inaccurate personal data is rectified; - request that personal data is blocked, erased or destroyed where we have no need to keep for legal or compliance purposes;
- to object to processing of your personal data where we have no need to keep for legal or compliance purposes.
Please email contact us using any of the data provided in our details at the beginning of this policy.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website shows social buttons which links directly from our web pages to their social media platforms. Users are advised before clicking through to their social media sites buttons, to do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account and we take no responsibility for external websites. We have compiled a list for you, which details their Privacy Policies below should you wish to read that.
Resources and Further Information
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Terms and Conditions of your Booking
Please see our full Terms.
If there are any questions regarding this privacy policy you may contact us using the information below.
Email: bookings@waveneyvalleybarn.co.uk
Amendments
In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements. We will update this policy from time to time by publishing the new version here on our website.
Last updated on 21/7/23